Since every e-commerce business is different, we assess your company's needs based on your business model and preferences. We currently have a variety of arrangements with our clients: most pay by the hour, some pay as a percentage of sales, some pay by the number of orders processed, etc. It's really what is best for your company and your situation. When you contact us, please include your phone number and best time to call. We will then discuss your unique situation and come up with a mutually agreed upon arrangement.

In most cases, we assign one customer service expert to your company. Depending on your volume and/or needs we assign more. We choose one of our employees who is best suited for your business and most knowledgeable of your products. We then begin forwarding your customer service and order emails to our email account. If you prefer to monitor the account, we provide a login so you can see what is coming in and being sent out.

We also arrange to have your calls forwarded to your new agent. If you don't have one already, we highly recommend a toll free 800 number and we will set that up for you for no additional cost. Once communication methods are in place and we are comfortable with your ordering system, we're ready to go live.

After going live, feel free to contact your agent as much as you like. We want you to be as comfortable with your agent as if they were your own employee.

In addition to providing you with your permanent customer service and order processing needs, we can also do trial periods and/or temporary help. With our "no worry" guarantee, you can cancel anytime with just a two week notice.

So are you ready to take your e-commerce business to the next level? Give us a shout!